Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of Sassafras AI's Front Office Manager service ("Service") operated by Sassafras AI ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Use License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to use our Service for your business purposes.

• The Service is licensed, not sold, to you
• You may not resell or sublicense the Service
• You may not reverse engineer or attempt to extract the source code of our Service
• You may not use the Service for any illegal or unauthorized purpose

Service Description

Sassafras AI provides an AI-powered front office management system that handles customer inquiries through various communication channels. The Service includes:

• Automated response to customer calls, texts, and messages
• Appointment scheduling and management
• Customer inquiry routing and qualification
• Conversation transcription and analytics
• Integration with your existing business systems

Account Responsibilities

When you create an account with us, you must:

• Provide accurate, complete, and current information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account
• Ensure that your use complies with all applicable laws and regulations

Payment Terms

If you subscribe to our paid services:

• You agree to pay all fees according to your selected plan
• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We reserve the right to modify pricing with 30 days notice
• You authorize us to charge your payment method on a recurring basis

Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. The Service may be unavailable due to:

• Scheduled maintenance (with advance notice when possible)
• Emergency maintenance or updates
• Forces beyond our reasonable control
• Internet service provider failures
• Third-party service outages

Content and Conduct

You retain ownership of all content you provide to the Service. By using our Service, you grant us a license to use, store, and process your content as necessary to provide the Service.

You agree not to use the Service to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Harass, abuse, or harm others
• Send spam or unsolicited communications
• Impersonate others or provide false information

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SASSAFRAS AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount paid by you to us in the twelve months preceding the claim.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet all of your requirements
• The Service will be uninterrupted or error-free
• All errors in the Service will be corrected
• The AI responses will be 100% accurate

Indemnification

You agree to defend, indemnify, and hold harmless Sassafras AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide to the Service

Termination

We may terminate or suspend your account immediately, without prior notice, for:

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• At our sole discretion with 30 days notice

Upon termination, your right to use the Service will cease immediately. You may terminate your account at any time through your account settings.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by:

• Posting the new Terms on this page
• Updating the "Effective Date" at the top
• Sending you an email notification

Continued use of the Service after changes constitutes acceptance of the new Terms.