Sassafras AI · AI Front Office Manager

Introduction

Welcome to Sassafras AI. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Front Office Manager service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Information You Provide to Us

Account Information: Name, email address, phone number, company name, and billing information when you create an account
Business Information: Business hours, services offered, pricing, FAQs, and other information you provide to configure your AI assistant
Communications: Any messages, feedback, or correspondence you send to us
Customer Interactions: Transcripts and records of interactions between your customers and the AI assistant

Information Automatically Collected

Usage Data: Information about how you use our service, including access times, pages viewed, and actions taken
Device Information: IP address, browser type, operating system, and device identifiers
Analytics Data: Performance metrics, error logs, and diagnostic information

How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our AI Front Office Manager service
Process and manage your account and subscriptions
Train and improve our AI models (using anonymized and aggregated data only)
Send you service updates, security alerts, and administrative messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities in connection with our services
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms of service
Provide you with news, special offers, and general information about our services (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

Service Providers: We may share information with third-party vendors who perform services on our behalf, such as hosting, analytics, customer service, and payment processing
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity
Legal Requirements: We may disclose information if required by law or in response to valid legal requests
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, property, or safety, or that of others
With Your Consent: We may share information with your explicit consent for specific purposes

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specifically:

Account information is retained for the duration of your subscription and up to 90 days after account closure
Customer interaction data is retained for 12 months or as configured by you
Analytics and usage data is retained for up to 24 months
We may retain certain information longer if required by law or for legitimate business purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication requirements
Employee training on data protection and security
Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Opt-Out: Opt out of marketing communications at any time
Restriction: Request that we restrict the processing of your personal information in certain circumstances

To exercise these rights, please contact us using the information provided below. We may need to verify your identity before processing your request.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this privacy policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information we collect, use, disclose, and sell
The right to request deletion of your personal information
The right to opt-out of the sale of your personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We will notify you of any material changes by posting the new privacy policy on this page and, if you have an account, by sending you an email notification.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Cookie Policy

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use the following types of cookies:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Preference Cookies: Remember your settings and preferences